Frequently Asked Questions
Where is your studio located?
We are located in Austin, Texas.
What is this store's return and exchange policy?
Due to the custom nature of hand calligraphy products, no refunds or exchanges will be made one an order has been completed. All sales are final. However, if there is an issue from shipping please do not hesitate to contact us. Your happiness is our happiness!
Do you accept orders placed outside of the US?
Yes we do! Please contact email us at email@example.com and we will set you up!
How long will it take to receive my order?
Prints and greeting cards are shipped in a cellophane sleeve with cardboard backing inside a rigid mailer. We try to get our orders out as soon as possible, please allow 2-5 business days for your purchase to be ready for shipping.
If you would like a rushed order, please notify us prior to checking out and we will work it in to your purchase price.
Contact us in regards to international shipping.
Do you accept custom orders?
We love custom orders! Contact us and let us know what you have in mind!
What if I'm sending my order as a gift and I am having it shipped directly to the recipient?
Sending a gift is quite easy! Simply change the shipping address to the recipient's address and include what you'd like to say in the 'Note to Seller'. If you would like us to include a gift note, just mention it in your order message and indicate the exact wording (please not too wordy). Invoices and receipts are not included in the shipped package.
Our checkout process utilizes Stripe, one of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or email us at firstname.lastname@example.org
Good to know...
Prints are not mass produced, so each print is unique and may have slight imperfections. Not every original item will be identical, and we like it that way! Please keep this in mind as you decide on your purchases.
Due to differences in monitor and printer calibrations, colors may appear different in print than on screen. The final print quality will depend on the type of printer and paper used. You may take your digital file to a printer for professional printing if desired.
All artwork purchased from Sawdust + Ink is for personal use only.
Our work cannot be copied, shared or redistributed in any way. All original designs © 2015 Sawdust + Ink
Artist retains all reproduction rights and copyrights.
Sale of print does not reflect transfer of copyright.